the facial company - online cosmetics store, buy cosmetics online, skin care, mineral makeup, moisturisers, cleansers, anti-ageing, sun care, bath salts, body butters

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Contact us

Email customer services

For general enquiries about our skin care products or member accounts, shipping, feedback etc. please complete the email form below. We'll aim to get back to you within 48 business hours.

Skin analysis and product advice

For assistance with determining your skin type and suitable skin care products please try our complimentary online skin analysis tool. If you prefer to speak to one of our qualified skin therapists (telephone or face to face), visit our Facial clinic page for further details. A consultation fee applies.

Head office

Our head office and clinic is located at:

Keperra Central
65 Gilston Street
Keperra QLD 4054, Australia

ABN 26 134 881 093 / ACN 134 881 093

Call us

Speak to one of our friendly staff by telephoning 1300 796 400 within Australia (cost of a local call) or +61 7 3355 4398 if calling from outside Australia (see below for opening hours).

All PR or Supplier enquiries should be directed to Darren Clark on +61 7 3355 4398.

Online store trading hours

Our online store is open 24/7 all year round.

You can contact customer services Monday to Friday between 10am to 5pm AEDT (Sydney time). We are closed during Australian and Queensland public holidays.

You can also read our Retail store and clinic trading hours.