How we collect and use information
The Facial Company Pty Ltd (also referred to as 'Facial Company') is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
Facial Company collects information from you at several different points on our website:
If you choose to register as a user, you are required to give your contact information (such as name and email address) to us. This information is used to contact you about the services on our site for which you have expressed an interest.
Each time you order you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If for some reason we have trouble processing an order, this contact information is used to get in touch with you.
A cookie is a piece of data stored on your hard drive containing information about you. Use of a cookie doesn’t send any personal information about you to us. Once you close your browser, the cookie terminates. For instance, by setting a cookie on our site, you don’t have to enter your password more than once. If you reject the cookie, you can still use our site but with some limitations. For example, you will not be able to fully browse our online catalogue or order products online.
We use IP addresses to analyse trends, administer the site, track your movement on the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We sometimes partner with another party to provide specific services. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This website may contain links to other sites. Please be aware that Facial Company is not responsible for the privacy practices of other sites. We encourage you to be aware that when you leave our site you should read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
If you wish to subscribe to our newsletter, we ask for contact information such as a name and email address.
Surveys and contests
From time-to-time our site requests information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you can choose whether or not to disclose this information.
Information requested may include contact information (such as name and shipping address), and demographic information (such as post code or age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website takes every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
If you have any questions about the security at our website please contact us.
We send all new members a welcome email to verify your password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and service updates
We will also send you site and service announcement updates once you have become a member. Members are not able to unsubscribe from service announcements which contain important information about the service. We can also contact members directly via email or phone regarding requested services or account issues.
Correcting or updating personal information
If you wish to correct, update or remove the personal information held by us, simply update your member information page or contact customer services.
Notification of changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email. You can choose whether or not we use your information in this different manner.