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Domestic Shipping

Eco Friendly
Facial Company believes in helping the environment in every way we can. We use bio-degradable package filler made of starch, which dissolves in water, and we use recyclable paper and packing boxes wherever possible.

Same day dispatch

Orders received prior to 1pm AEST on business days for in-stock items are processed and dispatched that day.  With Express Shipping, this means you will receive your products usually within 1 - 3 business days depending on location.

Orders received after 1pm or on weekends or public holidays will be shipped on the next business day.  If we experience any delays in processing your order we will contact you within one business day by email or phone.

Shipping fees and delivery times

Facial Company charges a flat rate (Australia wide) for shipping so you can order as many products as you like for one low price.

	When you spend $99 or more in a single transaction	When you spend $98 or less in a single transaction	Delivery times* (within Australia)
Standard Shipping	FREE	$7.50	2-5 business days
Express Shipping	$6.00 optional upgrade	$9.95	1-3 business days^
Express Shipping + Insurance^^	$16.50	$16.50	1-3 business days^

*From dispatch date. Delivery times quoted are approximate based on in-stock items and should be used as a guide only.

^Times quoted are not guaranteed.  To check if your delivery address is within the Australia Post next day delivery network click here.  Customers located outside the next day delivery network or in regional Australia should allow an additional 2+ days for delivery.

Important! A signature is required on delivery.  Anyone at the delivery location can sign for the parcel.  You may nominate a residential, business or PO box address for delivery. If nominating a business address please ensure you include the business or company name in the address field (this is a mandatory requirement).  Customers are required to pay a re-delivery fee if parcels are returned to Facial Company due to insufficient delivery (address) details.

^^Insurance

Insurance is available to cover the value of your goods up to a maximum of $1000 if lost or stolen during transit. 

Facial Company acts as the agent on behalf of the respective freight and shipping companies who administer the insurance. Please contact us if you need to make a claim.

Insurance cover is not valid if you request an authority to leave a parcel without signing for it.

Order status

Registered customers may view the progress of a recently placed order and view all historical orders by signing in to “My Account” on this website.

Track your order online

Your shipping notification email from us will contain a consignment number which you can use to track the location of your parcel on the Australia Post website.  Tracking information may take up to 12 hours to update.

Not from Australia? Read our International shipping information by clicking on the below link.

• International Shipping